Troubleshooting and Technical Best Practices

Troubleshooting and Technical Best Practices

Mining pools have been around for a long time, but are very technical pieces of software. As a miner it's important to understand how your ASIC's interact with a pool and know how to triage issues as they rise. Below are troubleshooting tips to help you solve any issues with Migodi Pool - however they are applicable to any Mining Pool.

How Mining Pools Work

Simply put,  Mining pools work by pooling hashrate from different miners into a single interface to maximize miner's chance of finding a block. Miners are rewarded according to the proportion of Computing Power (Hashrate) They provide - If you provide 1% of a pool's hashrate, you will receive 1% of all rewards, with the exception of any fees. Miners provide jobs as shares (Units of Work) to the Mining Pool. Migodi Pool also tracks shares and rewards our miners accordingly - more hashrate = more shares! 

Common Issues and How to Solve them

Most errors are either Stale Shares or Rejected Shares. Stale shares means that shares (units of work) sent by the miner are being received by the pool after the jobs they solved are no longer used. This issue is due to latency between the miner and the Stratum Server - solving this is as simple as changing Server endpoints to a server closer to you. Migodi Pool has multiple endpoints available - if one doesn't work, try changing the port address or changing the server address.

Rejected Shares are units of work that don't match with what's requested by the pool. This can usually be solved by updating your firmware or ASIC configuration. It's important to stay up to date with the most recent versions of Firmware, especially for Whatsminer ASIC's. As a miner you should periodically check your ASIC software and monitoring tools to fully understand what is going on - from the pool you may only see drops in connection or lower Hashrate than your ASIC is specified for. Your ASIC monitoring software will provide a better picture of what the issue is. 

Common Issues with Whatsminer ASIC's

Whatsminer makes durable reliable ASIC's, and are making a larger portion of SHA-256 ASIC's on the market. However so far there is no Third Party Firmware available for Whatsminer ASIC's, and those with Whatsminer ASIC's are reliant on Whatsminer for periodic firmware updates. Migodi Pool is different from a normal pool in that we don't mine Bitcoin directly - we sell Hashrate to our partners and other customers for a premium and pass the extra Bitcoin back to our miners. Because of this, many customers use Hashrate for other Coins like the newly popular Fractal Bitcoin ($FB), which uses SHA-256 Algorithm just like Bitcoin and Bitcoin Cash (BCH). For optimal performance on our pool even if mining Bitcoin you will need to update to the latest Firmware and change the algorithm in your Whatsminer Tool to DGB. A full in depth guide to how to do this can be found here. 

If you've already updated your firmware or are still having issues with your miner please send an email to help@migodi.com with your sub-account name, miner type and firmware version, clear statement of your problem, and relevant screenshots. We will get back to you within 24 hours. 
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